FAQ

Front-desk timetable

From 9:00 to 23:00 hours

You can acces the hostel anytime. No curfew.

Check-In Informatión:

Check in: from 13:00 to 23:00 h.

If you arrive earlier you can leave your lugagge at the front desk. If you are arriving later let us know.

Always:

In case your arrival time changes let us know. It is important to be informed about any change to your booking.

Check-Out Information:

Check out time is at 12:00.

You can leave your lugagge at the front desk if you are planning to leave later.

Bookings:

. Using our online system reservas online

Cancellation:

Cancellation policy: cancellation are accepted by e-mail and it has to be done 24 prior of your arrival.
This accommodation has a 1 day cancellation policy.
If you don’t cancel before that time, you will be charged 100% of the first night of your stay.

Booking and Cancellation Policy San Fermín (NON REFUNDABLE)
. All customers will be charged the full amount of the booking in advance payment.
. In case of cancellation or modification of your stay, No refund will be made.